Unified Inbox
All channels, one shared desk
One platform to open, fork, and resolve tickets
From unified inbox to AI triage, ticket forking, and SLA automation—DeskFork runs support workflows on Cloudflare's global edge.
Platform modules
AI Triage
Classify, tag, and prioritize every request
Ticket Forking
Route every ticket to the right workflow
Real-time Collaboration
Durable Objects-backed presence
SLA Timers
Edge-native timers and automation
Cloudflare-native Security
Turnstile, Worker auth, HMAC trust
Edge Performance
Workers run globally by default
Human Handoff
Confidence-aware escalation
Knowledge Paths
Articles, replies, and repeatable workflows
Unified Inbox
Bring email, web chat, forms, and webhook channels into one shared support desk ChannelAdapter interface — add new channels without redesigning the message model Omnichannel conversation threading preserves full history across channel switches Customisable inbox views: mine, unassigned, snoozed, by tag Keyboard-first navigation for power agents
AI Triage
Summarize, classify, tag, prioritize, and detect intent from every customer request
Ticket Forking
Route tickets to the right queue, agent, automation, workflow, or knowledge path
Real-time Collaboration
TicketDO is the single source of truth — strong consistency, no write races
SLA Timers
Track per-channel response goals and escalations with edge-native timers
Cloudflare-native Security
Use Turnstile, Worker auth, HMAC trust, and protected R2 attachments to secure support flows
Edge Performance
Run ticket intake and routing globally with Workers, without managing VMs or legacy infrastructure
Human Handoff
Escalate safely based on confidence, sentiment, keywords, customer tier, or agent rules
Knowledge Paths
Connect tickets to help articles, AI-suggested replies, and repeatable resolution workflows
Your support layer, ready in minutes
Connect your inbox, invite your team, and start handling tickets in under 10 minutes.