Blog

Updates, deep dives, and insights from the EdgeDesk team.

ProductJune 15, 2026

Introducing AI Triage: Semantic Cache with Safe Handoff

EdgeDesk answers FAQs instantly when confidence exceeds 0.95—and routes to a human agent when it doesn't. No guessing, no hallucinations.

EngineeringMay 28, 2026

How TicketDO and PresenceDO deliver strong consistency, typing indicators, and collision prevention without polling D1.

EngineeringMay 10, 2026

Email, web chat, and future WhatsApp/LINE channels share one adapter contract—zero core-model changes when adding channels.

ProductApril 22, 2026

Per-channel SLA targets tracked by Durable Object alarms—exact deadlines, no polling, no missed breaches.

CompanyMarch 31, 2026

We're launching EdgeDesk—the support platform built entirely on Cloudflare Workers, Durable Objects, D1, and R2.