Edge-native by default
Every ticket, SLA alarm, and AI response runs on Cloudflare Workers and Durable Objects. Sub-second latency isn't optional for support—it's table stakes.
We're building support infrastructure for the edge era
EdgeDesk started as an internal support stack for Cloudflare-native products. Today it powers teams who need real-time collaboration, safe AI, and SLA accountability—without legacy SaaS overhead.
Our mission
Support should be as fast as your product. Customer expectations don't wait for cron jobs or cold starts. EdgeDesk makes every ticket, SLA alarm, and AI response run at the edge.
What we're building
Unified inbox, AI triage, omnichannel adapters, and a developer-first REST API. Phase 1: email + web chat. Phase 2/3: WhatsApp, LINE, Kakao via ChannelAdapter.
How we work
Security first
R2 attachments behind Worker auth, HMAC trust between services, and workspace_id filters at the ORM layer. Tenant data leakage is a build error, not a runtime surprise.
Developer experience matters
REST API, OpenAPI 3.1, webhook events, and clear documentation. Integrate EdgeDesk into your stack without proprietary SDK lock-in.
Humans over hallucinations
AI only responds when confidence exceeds 0.95. Below that, it routes to a human agent. An agent's first reply permanently disables the bot until re-enabled.
Built for developers
REST API, OpenAPI 3.1, webhook events, and MCP integrations on Enterprise. Connect EdgeDesk to your CRM, Slack, or custom workflows.
Compliance by design
GDPR-aware retention, audit logs, SSO/SAML on Enterprise, and BYOC for data sovereignty. Your customer data stays in Cloudflare D1, Durable Objects, and R2.
Your support layer, ready in minutes
Connect your inbox, invite your team, and start handling tickets in under 10 minutes.