Edge-native by default
Every ticket, SLA alarm, and AI response runs on Cloudflare Workers and Durable Objects. Sub-second latency isn't optional for support—it's table stakes.
AI helpdesk infrastructure for the edge era
DeskFork helps modern SaaS teams open, classify, route, and resolve support tickets faster—with AI-powered workflows running closer to every customer.
Our mission
Support should be as fast as your product. DeskFork forks every ticket to the right workflow—agent queue, AI-assisted reply, escalation, or knowledge path—running at the edge.
What we're building
Unified inbox, AI triage, ticket forking, SLA automation, and a developer-first REST API. Email, web chat, forms, and webhooks—with an adapter model for future channels.
How we work
Security first
R2 attachments behind Worker auth, HMAC trust between services, and workspace_id filters at the ORM layer. Tenant data leakage is a build error, not a runtime surprise.
Developer experience matters
REST API, OpenAPI 3.1, webhook events, and clear documentation. Integrate DeskFork into your stack without proprietary SDK lock-in.
Humans over hallucinations
AI only responds when confidence exceeds 0.95. Below that, it routes to a human agent. An agent's first reply permanently disables the bot until re-enabled.
Built for developers
REST API, OpenAPI 3.1, webhook events, and MCP integrations on Enterprise. Connect DeskFork to your CRM, Slack, or custom workflows.
Compliance by design
GDPR-aware retention, audit logs, SSO/SAML on Enterprise, and BYOC for data sovereignty. Your customer data stays in Cloudflare D1, Durable Objects, and R2.
Your support layer, ready in minutes
Connect your inbox, invite your team, and start handling tickets in under 10 minutes.