Scattered channels
Email, chat, forms, and webhooks live in separate places, forcing teams to switch context and lose visibility.
Fork every ticket to the right workflow.
AI helpdesk at the edge
DeskFork helps modern teams open, classify, route, and resolve support tickets faster with AI-powered workflows running closer to every customer.
Edge-nativeAI-powered routingHuman handoffCloudflare-ready
14-day Growth trial — no credit card required
<50ms
Edge response p95
99.9%
Uptime SLA
0.95
AI confidence threshold
Traditional helpdesks were not built for edge workflows.
Customer messages arrive from every channel, but most support tools still rely on centralized queues, manual triage, and slow routing rules. For global SaaS teams, that means slower responses, duplicated work, and support operations that are harder to scale.
Manual triage
Agents spend too much time tagging, prioritizing, and escalating tickets instead of resolving customer issues.
AI without safe handoff
Generic bots can guess when they should escalate. DeskFork keeps AI assistive, confidence-aware, and ready for human handoff.
One platform to open, fork, and resolve tickets.
From inbox to handoff, DeskFork runs support workflows on Cloudflare's global edge.
DF
Trusted by support & platform teams
Build support on structured, edge-native infrastructure
“DeskFork is a strong fit for teams that want AI-assisted support workflows on Cloudflare — not another heavy helpdesk on legacy infrastructure.”
— Head of Customer Success, SaaS Platform
Terminal
curl https://api.deskfork.com/v1/tickets \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{"channel":"email","subject":"Billing question","body":"...","customer":{"email":"customer@example.com"}}'Response
{
"data": {
"id": "TKT-0042",
"status": "open",
"workflow": "billing",
"sla": { "breaches_in": "3h 58m" },
"assignee": null
},
"meta": { "latencyMs": 38 }
}Open a ticket in seconds
One API key. Structured JSON. OpenAPI 3.1. Start with a single curl command and fork every ticket into the right workflow.
$10
per seat to start
Plans that scale with your support workflow
Start with Starter at $10/seat. Upgrade when you need AI triage, omnichannel routing, SLA automation, and advanced workflow forking.
View pricingBring your support desk to the edge.
Open tickets faster, route them smarter, and resolve every issue with AI-powered support workflows.
FAQ
Sign up, connect your inbox or web chat, invite your team, and start taking tickets in under 10 minutes.