EdgeDesk: Cloudflare-native Customer Support

Customer support tools weren't built for the edge era. They run on VMs, poll databases, and bolt AI onto legacy architectures.

Today we're launching EdgeDesk: a complete customer support stack on Cloudflare's global edge network.

Unified inbox — Email, web chat, and webhooks converge into one shared inbox.

AI triage — Semantic cache with 0.95 threshold and safe human handoff.

Real-time collaboration — Durable Object presence prevents agent collisions.

SLA management — DO alarms, no cron jobs, per-channel targets.

Edge-native API — Sub-50ms response times from 300+ Cloudflare locations.

Start with a 14-day Growth trial at account.example.com/signup. Read the docs at docs.example.com. Questions? hello@example.com.